Q1: What exactly does Dominion AI do for plumbers?

It answers every inbound call 24/7, qualifies by ZIP/service area, service type, and urgency, captures details (name, mobile, service address), requests photos by text, and books the job or estimate directly on your calendar. It can also route emergencies to your on-call tech or warm-transfer to a human on request.

Q2: Will it sound robotic?

No. It uses a natural voice and a short, direct script. Flow: greet → qualify → book/route → confirm.

Q3: Can I try it risk-free?

Yes—free 14-day pilot, no credit card required. We set it up with you, and you can turn it off anytime.

Q4: How does scheduling work?

It checks real-time availability and books jobs or in-home estimates on your calendar (by team/tech, duration, and time windows). Confirmations and reminders can be sent automatically.

Q5: What information does it collect from callers?

Name, mobile, service address/ZIP, service type (e.g., drain clog, leak, water heater), brief issue description, urgency, photos/videos by text, access instructions, and preferred time.

Q6: Does it integrate with my CRM?

Yes. It can add new contacts, tags/labels, notes, the appointment, and transcripts to your CRM/pipeline (native with GoHighLevel; others via webhooks/Zapier).

Q7: Can it handle follow-up?

Yes. Enable automated text/email follow-ups for missed calls, unbooked inquiries, quotes/estimates, and no-shows. We’ll configure the rules with you.

Q8: What about spam or wrong numbers?

It screens and ends gracefully, tags the contact, and keeps your pipeline clean.

Q9: Is it bilingual?

Multilingual flows (e.g., English/Spanish) are available on request. Mention this during your setup call.

Q10: What does setup involve?

A 10-minute setup call. We connect your number, calendars/teams, define ZIP/service-area filters and emergency routing, customize 3–5 qualifying questions, and you’re live—often same day.

Q11: How much does it cost?

Flat-rate plans designed to pay for themselves with one saved job—typically ~60% less than traditional answering services. We’ll show pricing on your setup call after the free pilot.

Q12: Can I keep my current phone number?

Yes. We can forward or port—whatever is easiest—while preserving your Google Business Profile and ads tracking.

Q13: What if I want to take over a call?

You can be warm-transferred to, or call the lead back instantly. Call logs, recordings, and notes are saved so you have context.

Q14: Can it book actual jobs, not just estimates?

Yes. You can offer job types (with set durations) and estimate appointments. It supports on-call routing for emergencies and photo-by-text intake so techs arrive prepared.